Biztrak MSB | Best Accounting Software in Malaysia

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A Full Spectrum Accounting Software for SME and Enterprise Businesses

Recognised as one of the best accounting software solutions in Malaysia, BIZTRAK MSB is a full spectrum Windows-based accounting software that combines powerful functionality and unprecedented collaboration capabilities into an unparalleled package. It provides features like scalability, rrobust architecture and ability to upgrade constantly to achieve compliance and improved productivity.

Biztrak MSB Accounting & Business Intelligence Solution has been developed with an eye towards ever expanding capabilities, and bringing features that were previously found only in large-scale enterprise solutions to the small and medium enterprises (SME) sector.

Suitable for all kind of businesses, Biztrak MSB produces financial reporting that is fully compliant with the IFRS, SST/VAT and e-Invoicing regulations.

Transitioning to e-Invoicing with Biztrak MSB

In line with the mandatory implementation of e-Invoicing in Malaysia, Biztrak MSB has been equipped with cutting-edge e-invoicing features to ensure seamless compliance with the Inland Revenue Board of Malaysia (IRBM) regulations.

Key Features for E-Invoicing Compliance:

Submit a wide range of e-invoice transactions, including invoices, credit notes, debit notes, refund notes, and self-billed transactions
Streamline your e-invoicing process by consolidating multiple cash sales transactions into a single monthly e-Invoice
Cancel validated invoices within the specified timeframe, providing you with greater control over your e-invoicing transactions
Track the status of your e-invoices, including new, accepted, rejected, valid, invalid, and canceled statuses
Utilize the e-Invoice Submission Utility to manage your e-invoice documents effectively
Streamline the cancellation process with predefined reasons
Access a variety of new reports, including General Ledger (Details) by Document (e-Invoice), e-Invoice Transaction Details (Financial and Inventory), and the e-Invoice Submission Activity Report
Export e-invoice transactions as Excel files and use the Batch Upload feature to streamline bulk submissions
Manage your e-invoice batch files efficiently by resetting or clearing their status

Biztrak MSB Mobile Accounting Application

Biztrak MSB Mobile Accounting Application (“Biztrak MSB Mobile App”) is a complementary application to the Biztrak MSB accounting software, which enables you to to manage sales and accounts wherever you go.

With the Biztrak MSB Mobile App, you will have the ability to create sales orders and check customer order status, as well as access to customer information such as their outstanding balance, order history and etc - with just a few taps on your mobile device!

Everything you do on the Biztrak MSB Mobile App will automatically sync to your Biztrak MSB desktop application, when you are connected to the internet.

Key Features:

1. Secure Member Login: The Biztrak MSB Mobile App is password-protected, only authorised users can get access to the App.
2. Offline Order Entry: Allows you to enter sales orders in offline mode, when Internet connectivity is lacking or unreliable.
3. Create Sales Order: You can create new sales order using the Biztrak MSB Mobile App and the created sales order will automatically sync to your Biztrak MSB application.
4. Filter and Search: You can choose to filter the processed orders or search customer's particular order status.
5. Sales Orders List: You can view and retrieve all the sales orders that you have placed.
6. Delete/Edit Order: You can edit or delete an order before it is processed and sent to your main server.
7. Outstanding Collection: A quick and easy way to check your customer's outstanding balances and past due balances by invoices.
8. Automatic Syncing: All data stored on the mobile app will automatically sync to your Biztrak MSB application.

Biztrak MSB Mobile App is available on Apple App Store, Google Play Store and Huawei App Gallery.

Why Biztrak MSB

An integrated suite of Accounting & Business Intelligence Solution that empowers SMEs to implement leading-edge business practices
Goods & Services Tax (GST) Compliant & Certified by Royal Custom, Malaysia and Sales and Services Tax functions accounting software
Supports standards-based financial reporting in compliance with International Financial Reporting Standards (IFRS)
Supports managerial decision-making by providing business intelligence tools such as periodic financial ratio analysis and analysis codes for management and cost accounting)
Supports multi-national accounting by providing multi-currency support
Strengthens corporate governance with auditor-friendly features
Fulfilled the Top 10 Criteria for Selecting Accounting Software as follows:

Level of support provided by the local firm

Developer's track record of performance

Software’s ability to fit the business

Growth potential of software

Price of software

Quality of documentation

Functionality of software (provides up to 140 standard reports)

Ease of use

Ease of implementation

Software works with existing hardware

Modules & Features

GENERAL

Features	Descriptions
Open Architecture	Biztrak's state-of-the-art open architecture design allows your software to read the data from Biztrak database, and data from your software can be posted to Biztrak’s e-Bridge, a free tool provided by Biztrak, offering convenient ways to import or export data, and easy interface with third-party applications.
BizInt Wizard (Using OLAP)	Provides step-by-step guidance to the user. The help menu provides assistance to the user on the very issue he is faced with. Biztrak’s BizInt Wizard is an Online Business Intelligence tool using pre-configured Seagate OLAP cubes. It enables users to undertake detailed analysis on their Sales, Purchasing, Financials or Overheads by the simple use of the mouse: dragging and dropping any dimension or drilling down to the lowest level field to get needed information which can be presented graphically in the format that you desire. BizInt Wizard cubes can also be sent via email to your accountant to enable him to perform detailed analysis of business performance.
Online Wizard	Biztrak's Online Animated Wizard provides step-by-step guidance to the user. The menu or the F1 function key launches the Online Wizard from any window, providing assistance to the user on the very issue he is faced with. Set your own learning pace with the "How Do I" instructions and "Getting To Know" information using advanced interactive training methods. Alternatively, type the word to locate every occurrence of a word or phrase that may be contained in a help topic. To aid in your search, you can even have the word highlighted in the selected topics.
Virtual Close	Run the Income Statement, Balance Sheet or any reports for any range of dates any time without the need for a period-end closing exercise. Biztrak's real time online system is programmed to update all relevant books by single point entry.
Flexible Accounting Periods	Store as many years of transactions as you want. The system allows user-definable unlimited accounting periods. To avoid posting transactions to wrong periods, you can assign status to a period.
Layout Designer	Customize any reports, listings or business forms to your preference. Feel free to move/add/delete/resize columns; modify texts, fonts, colors, etc. You can also add your own logo or advance customization by changing or adding report grouping. Customize multiple report, listing or business form formats for different purposes or customers. Simply customize the format, save as template and load the required format whenever you need.
Easy Sort & Filter	You can easily sort and re-sort your information by simply clicking on a particular column heading. You can even specify sort columns from the sort icon at the sheet bar, which allows user to do multiple sorting. There are various combinations of parameters for user to select from depending on the user's preference.
Drill-down Capability	You can drill-down to the original transaction in reports and Inquiry windows, allowing you to zoom in and understand a particular issue quickly and effectively.
Customiser	Use Customizer to customize the look and feel of heavy-input screens like Sales Invoice, Sales Order etc. Add up to nine (9) extra fields and labels if necessary. The same fields can also be added to the query screen to enable later search function. You can subsequently include all these custom fields to the listings and business forms.
Comprehensive Reports & Statements	Choose from over 350 reports and listings for your business needs. Reports can be viewed on-screen and/or printed in color as a chart or graphical format, exported to your favorite spreadsheet (Excel, Lotus, etc) or emailed directly from within Biztrak to any third party. With our free e-Document Viewer, the receiver can view the reports in their entirety. You can customize the reports from the standard reports provided simply by dragging and dropping report column headings and saving them for later use. Create your own Income Statements, Balance Sheets, and Cash Flow reports in addition to the standard reports provided to meet your reporting requirements. Define the number of rows you want to have in your reports and decide what information will be displayed in each row.
Export to Excel	Export Biztrak reports to Excel WYSIWYG or “Excel with Header” for further report analysis via PIVOT table in Microsoft Excel.
Foreign Currency	Biztrak supports foreign exchange conversion rate to more than 4 decimal places in all input screens and reports and also has the ability to support up to 4 currencies for a single transaction. Print the Realized Forex Gain/Loss report for a detailed calculation of the gain/loss for each transaction.
Database Utility	Database Utility provides several database maintenance options such as validating database, validating transactions, checking database index, backing up and rebuilding database etc. Task schedulers can be set to schedule database maintenance for all these database utility maintenance options.

SETUP

Features	Descriptions
Security Access Control	Controls user access by company, module, screen or action such as add, edit, delete or print record in the system.
Security Access Log Listing	Retrieves access log by specifying the Date (From: To) within the login period. This listing allows user to track user’s logged in date, time, duration, company and Biztrak application.
Security System Setting	Advanced user definable security setting with: Idle Session Limit (auto log out by hour(s)/ minute(s)/ second(s)) Minimum Password Length Enforcement of Password Age Maximum Password Age by day(s) Account Lockout Threshold
Option to Lock Transaction/Documents	Option to lock all or selected financial transactions, inventory documents, Sales Order, Sale Quotations and Purchase Orders to prevent any unauthorized modifications or deletions. Unlock transaction/ documents capability is available to authorized user to revert the locking process.
Audit Trail	GL Audit Trail lists all the posting and medication to the financial and inventory transactions. It provides you with the information on the posting dates, the posting time and the user who posted, modified or deleted the transactions.
Credit Check	Set up credit limit and credit terms check.

TAX MANAGEMENT

Features	Descriptions
Tax Details & Tax Schedule	User definable Tax Details and Tax Schedule allow you to set up related tax codes to accommodate your specific business needs. Ability to change tax rate without any impact to historical data.
Tax Return Period	User definable taxable period according to your tax return period (From: To) which assigned by Director General.
Tax Point Rule	You can set up of tax point in delivery note transaction; it indicates supply has taken place (Time of supply). According to Malaysia Goods and Services Tax (GST), this will take place if the tax invoice is issued after 21 days of basic tax point and no payment has been received, then the time of supply is the date of the delivery note.
Source Code	Source code (or journal template) saves time and minimizes data-entry errors. When you group together related account codes and tax schedules under a source code, you can call up the source code in any of the relevant maintenance windows when you complete your transactions.
Item Pricing	Allow to set up item pricing list price and cost price either at Gross (Tax Exclusive) or Net (Tax Inclusive) of GST or SST. This set up includes Price Book maintain the current selling price for all stock items in the inventory that are available for sale; as well the customized price book which assigned to customer.
Transactions Related to GST Input/ Output Tax or SST Output Tax	Biztrak Financial and Distribution modules are fully integrated with Tax module. Fully integrated Financial, Distribution and Tax modules simplify the tax filling or GST/SST returns filling process for users and eliminate most kinds of tax reconciliation problems. User-friendly Tax Entry screen allows you to view the tax entries that relate to particular transactions, and Journal Entry screen shows you the corresponding journal entries of a particular transaction including of output or input tax posting.
Tax Form Column Formula Setup	User defined tax formula setup allows flexibility to tag tax formula to Tax Submission Report – Malaysia GST -03 or SST-02, partial exemption formula i.e. De minimis rule (DmR) and Input Tax Recoverable Ratio (IRR). You can remove and add new tax formula if any change of to Tax Submission Report – Malaysia GST -03 , SST or partial exemption formula without any impact to historical data.
GST Audit File (GST)	Allows production of Malaysia GST Audit File (GAF) by non-specialists (staff who do not have an IT background) after Tax Reconciliation process.
Comprehensive Tax Reports	Besides GST-03 report and SST-02 and business forms, more than 50 Tax reports can be generated to assist auditors and users to understand how the system operates or counter check with internal or external parties. All tax reports can be viewed on-screen and/or printed, exported to your favorite spreadsheet (Excel, Lotus, etc) or emailed directly from within Biztrak to any third party.

GENERAL LEDGER

Features	Descriptions
Flexible & Restructurable Chart of Accounts	Provides up to 45 industry-specific templates for quick startup, ranging from barbershop to manufacturing. Choose one that closely resembles the type of industry that you are in. Biztrak’s relational database management system eliminates the need for segmented account codes. Change your account codes, descriptions and linkage freely, without worrying about the impact on existing transactions. Supports up to 9 levels of COA in line with International Financial Reporting Standards (IFRS), suitable for divisional, departmental, projects and other sub-account structures.
Journals	Either user-defined or preset via source codes, each line can have its own remarks. All inputs are validated for balanced entries. Allow set-up and generation of reversing and recurring journals.
Analysis Codes	Up to nine (9) levels of analysis provided on top of the multi-level COA, making it easy for users to allocate expenses etc to divisions, departments or any classifications. User can preset any combinations of analysis codes to achieve 3-dimensional analysis.
Budget/Forecast	Budget/Forecast can be prepared not just to accounts level but also to more detailed analysis code level. Shortcut keys assist in quick multi-level budget preparation. Prepare and maintain as many budgets as you like to reflect different scenarios and confirm the best budget.
Ratio Analysis	Form your own personalized ratios by using our user-defined formulae setup. Run the report anytime between any range of dates and you'll be amazed with how handy it is to discover any peculiarity in your company's financial performance.
Recurring GL	Create a schedule of recurring journals for transactions that recur frequently. Once your relevant recurring schedules are set up, you can produce general journals with just a click of the “Generate” button. This feature saves you much data-entry time.
GL Report Writer	Use the built-in GL Report Writer for creating new custom reports for hassle-free financial statements reporting. You can come up with your own format or choose from the standard formats. You can define how many rows you want to have in your reports and decide what information will be displayed in each row. Then, simply drag and drop the columns that you like from a wide selection. Rename the columns according to preference. The customized reports are added to the standard report options for easy retrieval in future.
Direct Cash Flow Report Setup	Use the built-in Direct Cash Flow Report Setup for creating Direct Cash Flow report to retrieve actual cash flow information from the company's operations segment, instead of using accrual accounting values. Direct Cash Flow Report Setup allows you to define how many rows you want to have in Direct Cash Flow Report with four sections, i.e. Inflow, Outflow, Deposits and Others.

ACCOUNT RECEIVABLE

Features	Descriptions
Ledger Management	Analyze receivables and collections by periods, geographical area, customer categories, customer status, salesperson, etc. Use Online Inquiry and solve any dispute over bills and payments quickly. Depending on your preference, you can print either open-item or balance forward customer statements. You can choose to age your debtors using the usual <30, 31-60, 61-90 days, 91- 120 and >120 days method or the flexible user-defined aging method.
Intercompany Billing	The new Intercompany Billing function provides an easy way to track and issue AR Debit Note based on the “Payment on behalf” or “Purchase on behalf” transactions, and auto create AP Debit Note transactions within the same Biztrak Database in Biztrak MSB application. This Intercompany Billing function includes tracking of all back-to-back billing or reversing of “Payment on behalf” or “Purchase on behalf” transactions over the specified period of time and back-to-back billing or reversing of “Payment on behalf” or “Purchase on behalf” transactions are generated.
Recurring Billing	Create a schedule of recurring billings for transactions that recur frequently. Once your relevant recurring schedules are set up, you can produce invoices with just a click of the “Generate” button. This feature saves you much data-entry time.
Customer Ledger Inquiry	Quick inquiry to check customer historical transactions by specifying the Date (From: To). This inquiry allows user to retrieve more than twelve (12) financial periods. PAbility to filter and show ONLY outstanding invoices with overdue collection days.

ACCOUNT PAYABLE

Features	Descriptions
Ledger Management	Analyze your vendor into multiple categories, status and types that will assist you in managing your liabilities. Vendor Invoice–Payment Reconciliation report helps you to reconcile outstanding invoices. You can choose to age your suppliers using the usual <30, 31-60, 61-90 days, 91-120 and >120 days method or the flexible user-defined aging method.
Vendor Invoices	Scan actual document from vendor and attach it to the vendor invoice entered. Reference to original supplier's invoice is just a click away.
Vendor Ledger Inquiry	Quick inquiry to check vendor historical transactions by specifying the Date (From: To). This inquiry allows user to retrieve more than twelve (12) financial periods. Ability to filter and show ONLY outstanding invoices with overdue payment days.

CASH MANAGEMENT

Features	Descriptions
Bank Overdraft Limit Checking	Bank overdraft limit checking for every payment processed in each bank account.
Payment By Due Date	Manage payment to suppliers well by paying them when due. Group payments by suppliers and/or currencies and offset these payments against the invoices at the same time. Automatically updates Print Check program for issuance of checks.
Print Cheque	Customize and maintain multiple check formats. Produce check listing for review and approval.
Recurring Payment	Create a schedule of recurring payments for transactions that recur frequently. Once your relevant recurring schedules are set up, you can produce payments vouchers with just a click of the “Generate” button. This feature saves you much data-entry time.

ePAY

Features	Descriptions
ePay	ePay module allows you to extract payment entries (entries in Cash Payment and Invoice Payment) and generate them into a 'ePayment' file, then submit or upload it to respective banker's portal for the bank to process and make payments to the payees as stated in the ePayment file. The current supported banks' ePayment system or format are: Bank Islam Malaysia Berhad CIMB Bank Berhad HSBC Bank Berhad Hong Leong Investment Bank Berhad Malayan Banking Berhad OCBC Bank Berhad Public Bank Berhad / Public Finance Berhad RHB Bank Berhad Standard Chartered Bank Berhad United Overseas Bank (M) Bhd

Features

Descriptions

ePay

ePay module allows you to extract payment entries (entries in Cash Payment and Invoice Payment) and generate them into a 'ePayment' file, then submit or upload it to respective banker's portal for the bank to process and make payments to the payees as stated in the ePayment file.
The current supported banks' ePayment system or format are:
Bank Islam Malaysia Berhad
CIMB Bank Berhad
HSBC Bank Berhad
Hong Leong Investment Bank Berhad
Malayan Banking Berhad
OCBC Bank Berhad
Public Bank Berhad / Public Finance Berhad
RHB Bank Berhad
Standard Chartered Bank Berhad
United Overseas Bank (M) Bhd

FIXED ASSET

Features	Descriptions
User-Defined Assets Category	Categorize assets into Motor Vehicle, Office Equipment or in whatever way you want. Create your own categories, as you want them to appear in your Balance Sheet.
Depreciation Methods	Choose from straight-line, reducing balance or none (for non-depreciating assets). All depreciation is calculated automatically and inserted into General Ledger on the dates defined by you.
Asset Register	One-stop venue for any asset information, whether purchase cost, depreciation method, capital improvement, maintenance, and disposal values; even the periodic depreciations are updated to the register.
Disposal	Select the assets to be disposed and the system will calculate any gain/loss on disposal, even as at the disposal date.

SALES, PURCHASE AND INVENTORY

Features	Descriptions
Inventory Analysis	Maintain up to nine (9) levels of inventory analysis based on dependent or independent hierarchy.
Costing Method	Assign costing method for each of the items. Choose from FIFO, Weighted Average, Batch and Specific Cost for serialized item. All cost of sales are calculated online meaning up-to-date quantity and stock valuation at all time.
User Defined Fields (UDF)	Different User Defined Fields (UDF) formats can be assigned to different Item Categories to meet different kinds of requirements. UDF formats can be used in Sales Quotation/Contract, Sales Order, Delivery Notes, Sales Invoice, Purchase Order, Goods Received Notes, Vendor Invoice, Item Issued and Item Received programs.
Item Cost Apportionment	Allows you to apportion freight, tax or miscellaneous charges to the items to make them become part of the item cost.
Multiple Warehouses	Support multiple warehouses and setting of a default warehouse.
Unit of Measurement	Assign different units of measurement per item with Unit Measurement Conversion.
Complete Sales Cycle	From quotation, processing orders, invoicing, delivering and processing returns. Full integration enables the generation of invoices from orders or delivery notes, and vice versa, to minimize human error, as well as to assist in more efficient data- entry.
Discount Structure	Formulate your own discount schemes for your customers based on customer category, geographical area, items or any combination of these to achieve successful sales and promotional activities.
Price Book	Create and define your own price book with user-defined mark-up/mark-down percentages. Once customized, you can assign to specific customers following your sales and marketing strategy.
Customer Price History List	Allows you to view the last 10 historical transactions in Sales Quote/ Contract, Sales Order, Delivery Notes and Sales Invoice programs.
Complete Purchase Cycle	From purchase orders, goods received, supplier invoices and returns. Full integration ensures flow of information from one step to the next and vice versa is clean, clear and smooth. Data-entry is made more efficient and error-free.
Extended Vendor Info	View record of the last purchased prices and lowest prices, last lead-time, last purchase date and lowest price date.
Profit Margin Analysis	Obtain profit margin analysis based on real time online information to assess profitability of selected items, even by invoice level.
Item Reorder List	Build your own reorder formula to ensure you never run out of stock. Reordering is made simple: just click the Post to PO button and email the PO to the preferred vendor.
History Inquiry	Solve any puzzle relating to your inventory whether it's cost, quantity, invoice, returns or others by looking at the historical transactions.
Stock Take	The Stock Take program enables users to compare the available balance of all or selected items in Biztrak system with the actual physical stock balance in a particular warehouse. It can then generate a variance report giving user the option of automatic item adjustment of the variance in the system.
Item Inquiry	Get instant info on your stock balance as you are processing your stock transactions.

NEW! eSTATEMENT MODULE

eStatement Module is an eco-friendly, paperless mailing solution that allows user to schedule the automated Statement of Accounts (SOAs) and send them by email to customers at a specific date - with just few easy steps!
It's cost-effective, time-saving and reduce the tendency of missing out on any statements.

NEW! MOBILE APP

Features	Descriptions
Secure Member Login	The Biztrak MSB Mobile App is password-protected, only authorised users can get access to the App.
Offline Order Entry	Allows you to enter sales orders in offline mode, when Internet connectivity is lacking or unreliable.
Create Sales Order	You can create new sales order using the Biztrak MSB Mobile App and the created sales order will automatically sync to your Biztrak MSB application.
Filter and Search	You can choose to filter the processed orders or search customer's particular order status.
Sales Orders List	You can view and retrieve all the sales orders that you have placed.
Delete/Edit Order	You can edit or delete an order before it is processed and sent to your main server.
Outstanding Collection	A quick and easy way to check your customer's outstanding balances and past due balances by invoices.
Automatic Syncing	All data stored on the mobile app will automatically sync to your Biztrak MSB application.

NEW! E-INVOICING

Submit e-Invoice
Submit Consolidated e-Invoice
Cancel e-Invoice
Cancellation Reason
e-Invoice Inquiry
e-Invoice Submission Utility
e-Invoice Export List
Clear e-Invoice Exported Status
e-Invoices Report

WEB API

Features	Descriptions
Web API	Biztrak WEB API Integration is designed on top of the Biztrak MSB application to execute third party system’s daily financial transactions posting to Biztrak MSB application without any human intervention processes. It covers: General Journal Cash Receipt AR Sales Invoice AR Credit Note AR Debit Note AP Vendor Invoice AP Credit Note AP Debit Note

BUSINESS INTELLIGENCE

Bizlnt Wizard, or Business Intelligence Wizard, utilizes Seagate’s Online Analytical Processing (OLAP) tool to analyze user’s business information stored in BIZTRAK’s database using various “dimensions” that have been defined. . It then rapidly displays the analyzed information in multi-dimensional views, delivering instant answers to all types of business questions.

With BizInt Wizard, users can obtain insightful information that enables business decisions that are more effective. The software is currently equipped with three preconfigured OLAP cubes for:

Sales Analysis
Purchase Analysis
Financial Analysis

IMPLEMENTATION METHODOLOGY

BIZTRAK has a proven methodology to implement all our MSB software solutions. It ensuresthat the precise demands of each client are captured and implemented in an efficient and timely manner.

BIZTRAK employs a 10-stage implementation methodology as follows:

Phase 1 – Project Initiation

To confirm the project requirements in terms of time scale, scope and participants;
To agree on an implementation framework outlining the respective roles and responsibilities of BIZTRAK and clients;
Setting To set realistic expectations to ensure the success of the project

Phase 2 – Software Installation

To install and set-up of Biztrak MSB software into the client’s hardware platform.

Phase 3 – Project Team Training

To provide the Clients with the mechanics and features of the software and to explorethe scope of the systems.

Phase 4 – Business Requirement Mapping

To conduct Process Review and Business Process Analysis (BPA) will be conducted to allow compilation of information from various divisions;
To obtain the information will be obtained through direct interviews with current and future users and expand the results will be expanded into an accurate and complete set of user requirements and document filled into the Functional Requirement Document.

Phase 5 – System Build

To configure and deliver Biztrak MSB in accordance with the signed off Functional Requirement Document (FRD);
To develop the Interfaces will also be developed at this Phase, concurrently with Biztrak MSB configuration (as defined and agreed in the Functional Requirement Document);
At the end of this process, a skeleton system will be available for User Acceptance Test and End User Training.

Phase 6 – User Training

To introduce and educate users on the usage of Biztrak MSB which covers the scope and functionality of the system.

Phase 7 – User Acceptance Test

To ensure the delivered system to be is fully tested and signed off to client’s satisfaction.

Phase 8 – Data Migration

To ensure that all data from the existing system is properly converted and ready for migration to Biztrak MSB.

Phase 9 – Live Operation

A run a pre-defined live running phase will be run where careful monitoring of the system and its operation is undertaken.

Phase 10 – Post Implementation Review

To evaluate the achievement of the implementation by obtaining feedback and suggestions from the clients to appraise the ability of the system in meeting its specified objectives.

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